Support

Something not working, or have an idea? We'd like to hear from you.

It helps to include your phone model, and to send the email from the address you use in the app.

Common questions

I forgot my password

On the Sign in screen, tap Forgot password? and enter your email. We'll email you a 6-digit code that works for 15 minutes. Enter it with a new password to sign back in. If the email doesn't arrive within a few minutes, check your spam folder.

How do I change my password?

Go to Profile → Change password. Any other phone signed in to your account will be signed out.

How do I connect or disconnect Google Calendar?

Use the Google Calendar toggle on the Profile screen. Once connected, your shoots appear in a calendar named "Shoot Manager". Disconnecting stops the sync, but events already in your calendar stay there, so you can delete them in Google Calendar if you don't want them.

My Google Calendar stopped syncing

If the app says your Google Calendar connection expired, turn the toggle on Profile off and on again to reconnect, then tap Sync shoots.

How do I back up or move my data?

On the Profile screen you can export everything to Excel or JSON. A JSON backup can be imported back into the app.

Why don't I get reminders?

Reminders are notifications scheduled on your phone. Check that notifications are allowed for Shoot Manager in your phone's settings.

How do I delete my account?

Go to Profile → Delete account. This permanently deletes your account and all your data. See Delete your account for other options.